The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
Kudaz MDI Kudaz is a programmer's source/text/HTML editor with syntax-highlighting capabilities that currently supports 53 languages/scripts all told. Includes handy features for HTML/web document editing. Word-wrap, bookmarks, auto-completion/-correction...
NeoBook Object Commander Developed specifically for NeoBook developers, and written entirely with NeoBook, NeoBook Object Commander
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WinCHM - help authoring software Help authoring software. Create Help file, Create Web-based help, Create CHM file, Create printable pages, Create PDF manual easily and quickly.
Obfuscator Obfuscator is a tool to modify x86 assembler source code in this way to make an analysis of compiled code very difficult.
CreateInstall Free CreateInstall Free is a freeware installer for producing good looking setups. Building installation projects are surprisingly easy with its simple user interface. The resulting setup files can be compact and easy for the end user to install.
InstallAware Setup Squeezer for InstallShield The InstallAware Setup Squeezer intelligently unpacks your InstallShield setups, and then recompresses them using InstallAware's industry leading compression technology. Setup Squeezer is a fully automated, point-and-click wizard.